- Group: IT Recruiters
- Subject: Job in Leeds, UK - Senior Business Analyst – Oracle/Siebel Solutions
Joanna Zajęcka posted a job: Job in Leeds, UK - Senior Business Analyst – Oracle/Siebel Solutions "Datamatics Group provides IT consulting and outsourcing services to clients globally as partners to conceptualise and realise technology driven business transformation initiatives. For our client, one of the world's foremost providers of consulting, technology and outsourcing services, we are looking for a Senior Business Analyst – Oracle/Siebel Solutions, who will work in Leeds in United Kingdom. Type of hire: Contract for 6 months Job Description: Client requires an experienced Senior Business Analyst with expert skills in the area of branch and call centre channels, customer experience and customer relationship management. The person will apply his / her extensive 10 years Financial Services industry expertise to help our clients derive value from their key customer related business processes. This person must be able to engage with senior business and IT stakeholders in order to derive requirements for customer centric process management solutions and to work with the development teams to translate those requirements into accurate Software Specifications. Furthermore, they will have to be able to clearly articulate their approach and deliverables to potential clients. The range of activities that our Senior Business Analysts get involved with is extensive and includes: • Run large client workshops and BA teams effectively to understand the real business need. • Elicitation and Documentation of Business and Data Requirements • Definition of Customer Process Requirements • Understands business processes, gathers and documents project requirements and translates them into functional and non-functional specifications for customer centric business applications. • Standards: CRM solutions, 360° Customer Views, contact history, marketing prompts, and customer fact finding and/or needs based selling • Participate in technical design sessions, working with technical resources, to provide insight during solution development • Technical Consultancy: Advising clients on of the key areas addressed by the Channels Practice - • Utilise a range of Analysis Techniques to elicit and present requirements towards solutions • Working with the Test Teams to ensure that the technical specifications have been successfully delivered and meet the requirements • Assisting client end users with the UAT process Person Profile: • Experience in both the Information Technology and Financial services industry with recent experience of client facing business analysis development • At least 10 years experience and with a good working knowledge of Oracle/Siebel solutions a distinct advantage or at least one of the following software applications: o Rightnow / BPM Suite / Case Manager o Salesforce.com platform o Pegasystems PRPC o IBM BPM Suite o Kony • Comfortable working with and influencing senior client personnel to establish requirements and discuss potential development strategies • Able to respectfully challenge customers to think about different options – comfortable providing them with options rather than just perform what they request • Interested in expanding capabilities into all areas of Information Architecture • Extensive background in Financial Services within Banking or similar with a marketing angle. • A substantive management track record of achievement and recognition within the financial services industry as evidenced by significant promotion since leaving University Technical and Consulting Skills: • Experience of BPM / CRM application development cycles • Experience of Business Process Modelling tools (ARIS, Pega PRPC, IBM ...) • Knowledge of SDLC processes and methodologies (including some of RUP, Agile, Waterfall) • Excellent analytical and problem solving skills • Excellent verbal and written communication skills If you are interested, please send your CV to joanna.zajecka@datamaticsuk.com" |
