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Group: IT Recruiters Subject: Ashish Chaudhary posted a job: "Now Hiring: Cisco Support Engineer in Englewood, CO Hi,   My name is Ashish and I recruit for Pyramid Consulting. We currently have an urgent role available for a Cisco Support Engineer in ENGLEWOOD, CO   With over 1,500 personnel operation in the US - Pyramid Consulting, Inc. is the right option as you travel down your career path.  We service several Fortune 500 firms and our extensive client base includes opportunities to work with leaders in many industries including Consulting and Technology, Financial Services, Hospitality, Retail, Telecommunications, and Logistics.    For more details, kindly visit our website www.pyramidci.com     Project Name: ERSC Client Support   Project Description:   (What project will the NPW be working on?) The successful   candidate will work various elements of the project including support design   and deployment of Cisco UCCE based on the client needs.   Job Description:   (What will the NPW do on that project?) Provide CISCO technical   support and enterprise routing experience Receives, owns, and resolves   fault/outage events related to Cisco-based Contact Center platforms that are   supported by the Engineer Service Assurance division Performs installation,   operation, configuration, customization and usage of assigned products   Responsible for receiving and working trouble and change tickets according to   specified time frames Applies diagnostic techniques to identify problems,   investigate causes and recommend solutions to correct common failures This   position is for ERSC Senior Systems Manager. The ERSC Senior Systems Manager   receives, owns, and resolves ticket trouble issues related to ERSC Supported   Client platforms in the tiers III and IV engineering queues. The ERSC Senior   Systems Manager may also complete and track move and change orders while   completing associated Change documentation and notifications. ERSC Senior   Systems Manager completes these tasks with the use of tools, process, and   teamwork. The Senior Systems Manager is responsible for receiving and working   tickets according to specified time frames. ERSC Senior Systems Manager is   the Client Technical Lead, and as such is responsible for managing issues to   resolution, working with vendors, and vendors tiered support as needed. The   ERSC Senior Systems Manager may lead design and deployment projects from   pre-sales through handoff to support teams. Skills: Successful candidates   must demonstrate strong oral and written communication skills.      Bachelors degree in Engineering preferred – CS/EE or equivalent experience   5-8 years experience in CISCO technical support 2-3 years experience in CISCO   ICM, Cisco CVP, Cisco IOS Voice Gateway, Cisco Call Manager, Cisco TAC   procedure Experience in Cisco IPIVR/QM, Cisco UCCE Enterprise and Express,   Cisco WIM/EIM, VXML and Studio, ACEM Session Border Controller is desired   Linux/Windows OS, MS Office suite, MS Visio.      The candidate will also have some or all of the following ski... http://bull.hn/l/13HT8/4"

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