New job Need: Avaya Data Analyst : Mountain View, CA : 6-9+ Months

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Group: IT Recruiters | Technical Recruiters | Staffing Subject: Need: Avaya Data Analyst : Mountain View, CA : 6-9+ Months Sajjan Singh posted a job: Need: Avaya Data Analyst : Mountain View, CA : 6-9+ Months "Please reply to: sajjan@idctechnologies.com OR Contact:- 408-457-9399 Ext 2076 Job Description: ============================================= • In Depth understanding of Avaya contact center call environment. Extensive knowledge on Avaya Call management system (CMS) reports and database items with respect to the call routing scenarios • Strong database and query knowledge including proficiency in SQL • Knowledge of Avaya call detail reporting and how it relates to contact center routing • Ability to work with telecom engineers and business analysts to help understand call flows and build SQL queries based on call flows. Keywords: • Contact Center domain experience • Avaya CMS Reporting • Database SQL ============================================"

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