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Rachael Manning posted a job: Technical Service Manager – UK "Technical Service Manager – UK (Technical Service Support, Telecoms, Database (Oracle, Informix, Sybase, SQL Server), CCS7 routers, and switch, Mobile Data Service, SLM, TLM, Linux, UNIX, UK, Perm) An experienced Technical Service Manager is needed for one of our clients, a leading International Telecommunications Company based in the UK, on a permanent basis. You will be based in Reading. Job Description: To offer technical service to both Pre-sales and Post sales business to Partner or Customer on Application & Software products, which include Intelligent Network, Messaging Services, Mobile Data Services or other Telecom Software Products. You will be supporting our customers in all technical aspects and improve the relationship to our main Service Provider accounts in European marketing. Key Responsibilities: 1) Pre-sales support • Pre-sales testing support, holding workshops with customer or partner on technical issues. • Bidding support on technical and engineering related part. • Follow up issues that may arise during testing/workshop/bidding activities. 2) Engineering support • Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test. • Onsite support for site survey, installation or commissioning when necessary. • Interface with engineering partner to locate technical problems that may arise during the engineering process. 3) Maintenance support. • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team. • On-site support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA. • Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process. 4) Training support • Conduct training of site survey and design for local subcontractor before they carry out site survey • Assist trainer from HQ or EU region to conduct training of hardware installation and system commissioning for local subcontractor or service partner, and customer. Qualifications: Essential knowledge/skills: • Being versed in at least one of the operating systems (Linux, UNIX) and mainstream database (Oracle, Informix, Sybase, SQL Server) • Understand protocols such as CCS7, TCP/IP, routers and switch product. • Proven ability to diagnose and localize issues using logical analysis techniques. • Understand the commercial environment whilst focusing on technical issues. • Work across cultural and organizational boundaries, and operate successfully in an intense business environment. • Ability to work with customers, internal business unit organizations, and third party vendors. • Perform job functions to standards under pressure of tense/confrontational situations. • Can work independently, or in a team environment. Essential experience: • With experience working on telecom industry will be priority. • Proven ability to interact with diverse customers in a multi-cultural environment. • Proven ability to communicate in English with customers and colleagues to their understanding. • Proven ability to provide legible communication. Essential qualification(s): • Diploma degree or above in a relevant technical discipline. If you are interested, available and have the appropriate skills and experiences for the above position, please forward your updated resume in a word document to Jason sales@manningglobal.com with the following reference LIJV/CMMTS or call +385 1 638 7404 for further information." | |||||
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Wednesday, August 21, 2013
New job Technical Service Manager – UK
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