New discussion nXt-IT is looking for a Application Support Coordinator start : 20/1/2014 duration : 31/12/2014 location : Antwerpen ref nr 2066

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Group: IT Recruiters Sarah De Laet has started a discussion: nXt-IT is looking for a Application Support Coordinator start : 20/1/2014 duration : 31/12/2014 location : Antwerpen ref nr 2066 "Project/Department Description and responsibilities • Global Medical Affairs IT • Application Support Coordination Primary Tasks and responsibilities • The Support Coordinator reports to a Project Manager • Responsible for the coordination and completion of application support tasks • Works with offshore and onshore support delivery organizations to get support issues and tickets completed in time and to the users satisfaction • Sets deadlines for external support delivery organizations, monitors and summarizes resolution progress • Track, schedule and manage issues to ensure IT commitment dates and project deliverables are met • Assist in preparing reports for upper management regarding support status Non-Technical profile requirements • Accepts personal responsibility for client satisfaction • Strong tracking, coordination and project planning skills • Establishes and manages engagement objectives, expectations and quality plan • Ability to identify and implement process and/or application improvements • Strong analytical and problem-solving skills • Must be able to work on multiple simultaneous tasks with limited supervision • Quick learner, motivated self-starter • Excellent customer service, interpersonal, communication and team collaboration skills • Able to follow change management procedures and internal guidelines Methodology/Certification requirements • Master and/or Bachelor Degree in Mathematics, Engineering, Computer Science, Chemistry or Bioinformatics OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred • Additional certification is a plus Language proficiencies • Excellent command of the English language, spoken and written • Dutch is a plus Meer info? jobs@nxt-it.biz ref nr 2066"

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