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Muhammad Jilani posted a job: Veritaaq is currently looking for a Sr. Infrastructure / Opreations Manager. Please reach out to me for more details at 416-360-6120 Ext-304 or E-mail me at muhammadj@veritaaq.ca We also offer ... "Now Hiring: New Role: Sr. Manager Infrastructure / Operations in Toronto, ON Canada Role: Sr. Manager Type: Fulltime (Permanent) Salary: 120 – 130K Even More for the right candidate Bonus: 10 – 20% Bonus Vacation: 4 Weeks + Benefits Location: Downtown Toronto Team size: 4 – 5 people company is planning to bring more people on board soon. Growing company doubled in size in the last 3 years, extensive growth expected for the next 5 years Key: Looking for a Technical Manager with over 5 years of Department / People Management experience as well Hands ON experience with the following technologies. VMWARE, SAN, CITRIX, XenApp JOB SUMMARY Reporting to the Director, Managed Services, this position provides day-to-day leadership and guidance to the Managed Services team which is responsible for the implementation of desktop virtualization products and systems including desktop voice/data, networking, servers and operating systems. The Manager is expected to bring technology leadership to the team and will also be tasked with delivering client projects as well as other client-facing responsibilities. DUTIES & RESPONSIBILITIES Management Responsibilities: Provide technology leadership to team members, based on his/her personal experience in designing, planning, deploying and operationalizing key technologies Manage the design of client desktop virtualization solutions, deployment of these solutions and their ongoing support. Train, coach, and mentor Managed Services staff. Participate in hiring, orientation and performance management processes Oversee the development, implementation, and administration of training procedures and policies. Together with other managers, develop and document operational procedures/templates/roles and responsibilities for sales support, service provisioning and problem/change management Monitor staff for adherence to the defined policies/procedures Measure and monitor client SLA metrics, and handle exceptions. Work with sales to effectively manage customer expectations as they relate to product offerings Effectively manage escalations (both within and with suppliers/customers) for timely resolution. Provide status on support related issue in cases of management escalation. Track and analyze customer trends using systems and generate statistical reports. Measure team performance related to incident management, and help team members improve in select areas Ensure documentation is maintained as it relates to service changes. Manage and enforce request handling and escalation policies and procedures. Lead regular team meetings to discuss internal and external issues. Help team prioritize projects and responsibilities Operations Responsibilities: For select projects/customers: Perform software product installation, configuration management, maintenance, testing and documentation of VMware, Citrix and Microsoft related products Install virtualization solutions for our clients using ESXi, Xen... http://bull.hn/l/U9P5/4" | |||||
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Tuesday, October 23, 2012
New job Veritaaq is currently looking for a Sr. Infrastructure / Opreations Manager. Please reach out to me for more details at 416-360-6120 Ext-304 or E-mail me at muhammadj@veritaaq.ca We also offer ...
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