New job Urgent Required Technical Support Executive in UEC

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Group: IT Recruiters Subject: Urgent Required Technical Support Executive in UEC Shovit Verma posted a job: Urgent Required Technical Support Executive in UEC "Job: Technical Support Department: Information Technology Title: Technical Support Reports to: Technical Supervisor Leads: A. Roles and Responsibilities  Ability to assess a problem quickly.  Install, maintain, diagnose and repair PC hardware, printers. And related peripheral equipment with Microsoft products in a networked environment.  Diagnose research and resolve issues using vendor resources and other support methods.  Follows up on opened request to close out the requests and ensures that customer is satisfied.  Provides technical input and review to service manuals, bulletins, and other technical documentation as needed.  Train users on using systems or new hardware.  Work with Application team to deploy new cycles or process in remote location.  Keep communication up and running in remote location in good speed and escalate any down time case to vendor and his supervisor and register it in communication log.  Assure IT policies and procedure is applied.  Protect remote location systems and infrastructure of any abuse or violation.  Maintain & register all the daily task in Service desk.  Train users to be independent to do small maintenance like change ribbon, cartridge or reboot their systems or archive their data.  Working on cross-functional teams and projects.  Must view customer satisfaction as something he personally owns from beginning to end  Maintain confidentiality for user’s information when having their systems and data.  Work under pressure with maintains a professional image. B. Profile. + 2 1-2 years of progressively responsible relevant work experience in the areas of Maintaining and supporting computer hardware/ network ability to work with minimal direction, MCSE Preferred C. Measures  Open issues.  Clean workshop or remote IT office.  IT Service desk task log  Communication log  Appearance, discipline and attitude. United Electronics Co., Job Description Entry Level Issue No.: Page No.: 1 Issue Date: End Date: D. Skills  Excellent Microsoft XP, 2000, Office knowledge.  Network trouble shooting (WAN /LAN)  Wireless network installation, security and trouble shooting.  Telephone system configuration and trouble shooting.  Interpersonal and communication skills.  POS, scanner experience.  Effective listening and outstanding verbal and written communication skills.  Excellent analytical and problem solving skills.  Experience successfully working on cross-functional teams and projects.  Demonstrated time management skills. Comfortable in a fast paced, demanding environment.  Flexibility, multi-tasking and willingness to adjust work schedule based on business needs.  • Must be customer-focused and extremely eager to work with end-users of varying degrees of sophistication and computer literacy.  Experience in documenting and improving processes. E. Capability I herby the under signed employee read all my job description an I agree to fulfill my position as mentioned above Employee Department Head Name Name Signature Signature Date Date"

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