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Blanka Potáčková posted a job: "Service Support Engineer – 2nd level -French+English in Prague, Czech Republic Core mission: helping our customers to use easily and administrate applications providing technical support with a high level of customer satisfaction, pro-activity and efficiency. Responsibilities: - Manage customer relationships and technical support requests using e-mail and phone completed by customer on site visit when needed. - Initial single point of contact for technology & usage problems for all products and applications. Application includes third party SW & HW. - Qualify calls and customer requests. Re-route requests to sales department when out of support contract scope - supervision of on-time solution delivery - Problem analysis: isolates & reproduces problem to product or component – solving the problem or transferring to competent department - Internal communication and cooperation with peers (Delivery Team, Sales) – also outside Czech Rep. Requirements: - University graduate ideally in IT is preferred - Fluent English (communication with clients and internal) - Fluent (advanced) French (communication with clients) - Work experience on a similar position at least 3-4 years - Administration knowledge and experience with Unix, Linux - Experience with SQL/ Oracle databases - Experience with Unix Scripting - Basic programming skills preferable (Java, C++, Perl, etc) - Knowledge of GSM Network is a plus - Pro-client approach with ability to make good customer relations - Extrovert and „social intellect“, communications skills - Rigorous, strong drive to solve problem, creative problem solving skills - Ability to learn and react fast, flexibility (in solutions and time) http://bull.hn/l/YA7W/1" | |||||
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Thursday, January 10, 2013
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