New job Looking for a new job? - fantastic work environment - check out this opening, if this isnt a fit for you maybe you know someone looking for a change.

LinkedIn Following

Group: IT Recruiters Subject: Looking for a new job? - fantastic work environment - check out this opening, if this isnt a fit for you maybe you know someone looking for a change. Jim McMurray posted a job: Looking for a new job? - fantastic work environment - check out this opening, if this isnt a fit for you maybe you know someone looking for a change. "Hiring a Lead Engineer(support) in Kansas City, KS Applicants MUST reside in the US and hold a valid work permit. We do not offer sponsership for this position. ROLE SUMMARY The Technical Support Group is responsible for supporting customer solutions which have been built on Client's Convergent Mediation, Policy Manager, Evolved Charging and Interaction Gateway product set.   The engineer will act as the Single Point of Contact (SPoC) for troubleshooting technical issues in customer production systems. The engineer will work as part of the Frontline Support team investigating issues of every level of severity from Tier 1 operators worldwide. Close cooperation with the Client Engineering function including Professional Services, Core Product and the DBA teams will be required to ensure that all customer issues are handled to their satisfaction. The Senior Software Engineer role will involve call handling, problem analysis, technical troubleshooting, development of fixes/workarounds, bug tracking, and assistance in the delivery of new product releases to Client customers.  Support Engineers will also occasionally be involved in the development of service enhancements to the customers' rule-sets.   The Lead  Engineer will typically work flexible hours within a working day of 0800 to 21:00, and will also participate in the global on-call Support roster. Our Client is at the cutting edge of Telecoms charging and subscriber optimization and the candidate will have the opportunity to work and be trained by some of the strongest technical resources in the field. Our Client creates customised training packages based on the individual needs of the company but also on the future career path candidates wish to follow within the Client with. This includes internal and external certification possibilities PRINCIPAL RESPONSIBILITIES Support • Act as primary contact for product problems and queries • Track all queries on the Client Call Tracking System • Lead and drive task forces for customer escalations, both from a technical and reporting perspective. • Problem Diagnosis including debugging of Core Dumps found on site, Problem Resolution (remotely or onsite as required) • Liaising with Professional Services and Product Engineering to identify fixes and workaround for customer issues. • Providing regular updates to customers on the status of any open issues and managing customer expectations in line with SLAs • Escalation of technical issues within the Client as appropriate • Communication and follow-up on Technical Issues with other Engineering Groups • Involvement in Project Meetings for all new customers, and completion of Support Handover Requirements Documents as and when required • Driving improvements to with all Technical Support Policies and Procedures and adherence to same. • Mentoring and developing competence of the Senior Support engineers. General • Attendance at Support Weekly Meetings • Leading a team of Support Engineers • Prepare articles for the internal Knowledge Base • Prep... http://bull.hn/l/10LC2/3"

Go see this job post »

Don't want to get activity notifications: Change your following people settings » Learn more about following people's activity This email was intended for Gaurav Kumar (Director at Job Aggregators). Learn why we included this. © 2013, LinkedIn Corporation. 2029 Stierlin Ct. Mountain View, CA 94043, USA