New job Level 3 Software Support Engineer (Free Lancer Only)in ASP.Net, Java, .NET Framework, C, C++, C#, VB, and/or VB.Net.

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Group: IT Recruiters Subject: Level 3 Software Support Engineer (Free Lancer Only)in ASP.Net, Java, .NET Framework, C, C++, C#, VB, and/or VB.Net. Bhaskar Anand posted a job: Level 3 Software Support Engineer (Free Lancer Only)in ASP.Net, Java, .NET Framework, C, C++, C#, VB, and/or VB.Net. "Job: Level 3 Software Support Engineer For TalPro in Bengaluru, India Level 3 Software Support Engineer (FreeLancer) For TalPro We need Level 3 Software Support Engineers (L3s) to help solve our customers' most complex software issues. This isn't a programming job; it's a senior technical support job. L3s find out what's causing the problem and how to fix it. Level 1 Agents handle most of the communication with customers, so as an L3 your job is really to find solutions. L3s must: Learn to solve technical issues for 3+ products (with limited documentation); Solve complex escalated technical issues; Use our ticketing system to communicate progress; Help the Level 1s communicate progress to customers; Send bugs to the development team (so they can be fixed); Write KB articles and technical notes; and Participate in team meetings. Our customers need full-time support so this is a full-time position. Occasionally, we will consider hiring someone part-time on a case-by-case basis. What We Need From You We need L3s with skills in many areas: programming, database programming/administration, and systems networking. We don't expect everyone to be skilled in all areas. (But we love those who are!) Database skills in Oracle, SQL Server, and/or MySQL. Programming skills in ASP.Net, Java, .NET Framework, C, C++, C#, VB, and/or VB.Net. Systems Admin / Networking skills in Windows, UNIX, and/or Linux. All L3s need to be proficient in basic Windows operations and have better-than-average internet search skills. All L3s need experience in troubleshooting, virtual environments, issue tracking, log investigation, and ticket management. All L3s must be able to prioritize effectively while working multiple issues for multiple customers. All L3s must be able to research solutions with limited documentation.  If interested Revert Back with an updated Resume at askus@talpro.in http://bull.hn/l/138VF/2"

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