New job Hiring for Support Technician (PL. APPLY IF LOCAL TO USA/CANADA) at WASHINGTON, DC and is looking for suitable candidates.

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Group: Technology Recruiters Subject: Hiring for Support Technician (PL. APPLY IF LOCAL TO USA/CANADA) at WASHINGTON, DC and is looking for suitable candidates. Dara Raj posted a job: Hiring for Support Technician (PL. APPLY IF LOCAL TO USA/CANADA) at WASHINGTON, DC and is looking for suitable candidates. "I am using wisestep.com to share my jobs on Multiple Linkedin Groups with a single click. Apply Online http://www.wisestep.com/RQFRUVUQ/IRFGHLOHIN or Refer Friends who will love to take it. Job Description: Complete Description:Provides customer technical phone support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The preferred candidate must be able to communicate problems/issues to customers in a non-technical manner. The preferred candidate must have excellent verbal skills in order to explain directions and provide basic communication to the customer in a clear and concise manner. The preferred candidate must have strong customer service and troubleshooting skills. The candidate must be able to work as a team member independently. This is a call center that operates 24x7, candidate must be flexible with possible shifts. The preferred candidate must also be proficient at typing. The preferred candidate will be subject to written and scenario based testing in: Customer Service, Microsoft and Mac proficiencies. Behavior Characteristics:Must be composed in the face of client distress and hostility. Must have excellent verbal communication skills. Must be punctual. Skills:SkillRequired / DesiredAmountof ExperienceExpertise Rating Call Center Operations experience Tier 1 phone supportRequired3Years3 - ExpertRemedy Call Tracking System or equivalentRequired1Years2 - ProficientBomgar Remote Control or equivalent Remote Control softwareRequired18Months2 - ProficientAVAYA ACD Call Routing System or equivalentRequired1Years2 - ProficientMS Office 2007 and 2010 product suite support, troubleshooting, etc.Required2Years2 - ProficientMicrosofts XP operating system, basic configuring and troubleshootingRequired2Years2 - ProficientBasic hardware/Printer/Application support, installation & troubleshootingRequired18Months2 - ProficientMac OS X in a support and troubleshooting roleRequired1Years2 - ProficientOffice for Mac and/or iWorksRequired1Years2 - ProficientHands-on experience w/AD or equivalent for pwd reset, acct creation, etc.Required2Years2 - ProficientParallels/Boot Camp/Fusion or other VM softwareHighly desired1Years Help Desk or other related IT support experienceRequired<br"

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