New job We're looking for Desktop Support Specialist (pl. apply if local to usa/canada only) at DOVER, DE. Know someone who'll like this job?

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Group: Technology Recruiters Subject: We're looking for Desktop Support Specialist (pl. apply if local to usa/canada only) at DOVER, DE. Know someone who'll like this job? Dara Raj posted a job: We're looking for Desktop Support Specialist (pl. apply if local to usa/canada only) at DOVER, DE. Know someone who'll like this job? "I am using wisestep.com to share my jobs on Multiple Linkedin Groups with a single click. Apply Online http://www.wisestep.com/RQFRUVUQ/IRFGHLOKJN or Refer Friends who will love to take it. Job Description: Short Description:The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues. Complete Description:Please note, this is 100% phone support as help desk person. This position is initially funded for 6 months, has a high probability for extension. This position is a first shift position. The Desktop Support Specialist supports in-house teams DSSYears of Relevant Experience: 2 to 4 yearsPreferred Education: 2 year associate degree or equivalent studyRole Description:All roles specified in DSS1 plus the following:-Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. -Role involves email and phone interaction using State systems for helpdesk ticketing-Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.-Troubleshoot LAN/TCPIP issues-Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). Skills:SkillRequired / DesiredAmountof Experience Prior Help Desk support work (phone)Required2YearsPrior experience support for telecommunications outagesRequired1YearsTroubleshooting connectivity and network availability remotelyRequired1YearsLAN troubleshootingRequired1YearsTroubleshooting MS Windows OSRequired1YearsPrior experience with Verizon ISP connectivityHighly desired1YearsPrior experience working with Verizon to resolve connectivity over phoneHighly desired1YearsPrior support of telephony, network and infrastructure related systemsHighly desired1YearsPrior exp with HP Service Manager (ticketing system)Highly desired1YearsPrior ex with Service Now (Ticketing System)Nice to have Where has the contractor been responsible for telecommunications troubleshooting in a helpdesk role? What type of ticketing systems has the candidate used? Is the candi"

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