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Kristy Lovegrove CertRP posted a job: Service Desk Manager - up to £50k "Service Desk Manager -IT consultancy- Central London- £55,000-£60,000, plus training, pension, 25 days holiday and MORE. Key Skills: Prince 2, ITIL, managed service, management, service delivery management, process controls. They are looking for someone to join this fast paced company who has a can-do attitude and is looking for a new challenge, who feels they can bring something special to the team. The consultancy prides itself on being a knowledge sharing environment where everyone is encouraged to grow as individuals and as a team in their technical abilities. As the Service Desk Manager you will ensure that you consistently deliver a high quality service that represents the company's high standards and the company's best interests, ensuring that the customer consistently receives, the contracted service and support. You will be responsible for effectively managing the process and controls that are in place both internally and externally reporting where necessary. As The Service Desk Manager you will be responsible for ensuring that all communication links between the managed service provider, clients and relevant vendors, building and maintaining strong relationships and service schedules for managed service and maintenance clients. As The Service Desk Manager A key area or responsibility for IT Services Support is Planning: Engaging with pre-sales and projects early in the life cycle to provide advice on the support requirements of new business and estimating the impact of all proposed new systems and projects to determine the people and infrastructure resources required to run the post implementation support team. Service Desk, Second and Third line support functions and work closely with the other members of the Wirebird Management Team with close ties to Project, Service Delivery, IT Operations and Technical Services Managers Essential Skills: *Five years minimum within an IT background Desirable Skills: *Managed Service Experience Education / Qualifications *Degree Qualified *ITIL To apply for this role please apply to kristyl@justit.co.uk or call 02074 269 811 for more information. Key Skills: Prince 2, ITIL, managed service, management, service delivery management, process controls. Apply here: http://www.aplitrak.com/?adid=S3Jpc3R5LjM5NzYyLjMzNzBAanVzdGl0LmFwbGl0cmFrLmNvbQ" | |||||
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