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Sarah De Laet posted a job: nXt-IT is looking for a Project Manager start : 15/6/2013 duration : 30/8/2013 location : Antwerpen reference nr 1693 "Your Responsibilities: • Ensure that Service Levels are met and services are delivered with high quality and in a cost efficient manner for SAP application support, according to Service Level Agreements and Statement of Work agreed with business • Perform periodic review and updates of SLA agreements, Crisis management documentation, Platform Distribution Lists and other documents in line with SoX review cycles and other requirements for periodic review • Do periodic Dashboards reporting on the Service Levels and performance of EMEA ERP platforms and organize and run operational review meetings with key stakeholders • Perform release management activities for AS-managed EMEA ERP platforms for Pharma and Consumer. Manage and control the implementation of changes into multiple productive SAP clients. Ensure compliance to procedures • Perform reviews and approvals in SoX compliant way of security access, firefighter logs and authorize other exceptional activities in SAP Production and Acceptance / development environment • Represent AS in Critical Incident Management, Outage Management and Problem Management processes • Partner with IT IS teams for the continuous service improvements, planned and AD-HOC maintenance activities, operational activities/escalations, post-outage reviews, critical incidents management, problem investigations, day to day operational planning of HLM activities • Periodically review SAP Early Watch Reports and trigger corrective actions with functional or infrastructure support teams • Lead application performance improvement initiatives, guiding functional teams on various technical aspects of application management • Be a member of EMEA SAP Technical application owners group responsible for accuracy and completeness of configuration items for SAP applications and related infrastructure. Ensure the application attributes are updated in the CMDB according to the SACM SOP and established governance processes • Be seen by AS teams and BUIT partners as a key resource for problem resolution; typically the first escalation point for issue management. Timely escalate in turn functional, technical and resource issues • Co-manage transition to support phase of various projects • Be a champion and primary point of contact for Incident and Change Management tool set. Manage a transition of existing tools to the new global standard • This function requires to be on a stand-by 24x7 for CRTs (critical incidents resolution) • Flexibility in working hours is required, occasional over-time or weekend work • Occasional project related travel may be required Qualifications & experiences: • A minimum of a B.A. / B.S. degree in Information Technology, Computer Science, economics or technical field is required. An advanced degree is a plus. • A minimum of 5 years of experience in IT is required with a solid background in service delivery and support (operational experience) is required. • A minimum of 3 years of experience supporting critical business 24 x7 IT operations or similar experience is required. • Professional certifications are plus, candidates with ITIL and Project management knowledge will be given preference. • Broad infrastructure and application background/knowledge is required. Experience in developing metrics is preferred. • Experience in leading and motivating people is an advantage. Qualification Rating Process, Risk, Incident & Change Management * Expert and 5+ Yrs. SDLC * Expert and 3+ Yrs. SOX Very Strong and 3+ Yrs. More info? jobs@nxt-it.biz reference nr 1693" | |||||
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Monday, May 6, 2013
New job nXt-IT is looking for a Project Manager start : 15/6/2013 duration : 30/8/2013 location : Antwerpen reference nr 1693
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