New job ICT Helpdesk PORT/SPA

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Group: IT Recruiters Subject: ICT Helpdesk PORT/SPA Arnaud DEGEILH posted a job: ICT Helpdesk PORT/SPA "Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. * Diagnose and solve ICT-related calls, incidents, problems * To act as a 1st line of support * Active tracking & tracing of open calls, incidents & changes. * Install, register and test on client hardware and software * To provide statistical information and reports when required. * Administer changes in ICT equipment * Knowledge of other areas of ICT MAIN RESPONSIBILITIES: Provides an effective interface between Users and service providers, including logging/documenting Incidents, Problems and Changes. Effectively communicates call progress and ensures all diagnostic information is provided for error resolutionand incident analysis. Assists Users in making more effective use of systems, products and services, making initial diagnosis of issues and giving clear and concise advice on known solutions where applicable. Provides clear and concise information on Changes, Known errors, Changes in availability, New Facilities, etc. Maintains accurate log entries of requests with call/resolution & follow up details. Follows agreed procedures and maintains documentation/knowledge base to establish possible solutions to calls. Follows agreed procedures and responds to requests by providing information to enable Users to solve their issues. Promptly allocates unresolved calls as appropriate, by adhering to set escalation procedures. Follows agreed procedures, maintains and reports up to date and accurate inventory information on the organisation's ICT assets and User information. * ITIL certified * Educated to High school level * Language (fluent): Please see above "Required languages". * 1-2 year(s) experience in similar situation (0-1 year for junior role) * Ability to learn new ideas and concepts and respond flexibly to challenges * Displays the ability to work in a co-operative, pro-active and flexible way with customers of all levels of seniority * Preferable ICT based qualifications (MCP, etc) * Experience and interest in client hardware & software * Agreed service levels * Accuracy * Functionality of systems * Accuracy * Timeliness * Completeness * Correctness of information * Skills outside of own area of expertise * Communication * Personal Effectiveness * Inter Personal Skills Apply here: http://www.aplitrak.com/?adid=YXJuYXVkZC4yMTQzNS4zMzcwQGdlbnRpcy5hcGxpdHJhay5jb20"

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