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Rachael Manning posted a job: A Telecommunication Incident Manager is needed on a contract basis in the UK... "Telecommunication Incident Manager - UK Telecommunication Incident Manager is needed on a contract basis in the UK for one of our prestigious clients in telecommunications industry. You must be eligible to work in the UK for this role. Responsibilities and Metrics Be responsible for minimising and mitigating business-impacting incidents through controlled fault identification and responsive/proactive service improvement plans. Experience as a Migration manager in large scale telco projects Responsibility for managing all Priority 1 & 2 faults to resolution. Adhering to the incident management process ensuring that all incidents are progressing in accordance with agreed Service Levels Compilation and issue of major incident reports relating to Priority 1 & 2 faults. Per system Jeopardy Management and customer escalation point for real time operational issues. Per system Ensure business objectives are achieved. Through proactive and diligent management of incidents to successful conclusion and delivering an excellent customer experience Analyse, consolidate and aggregate data. From various sources to form an end-to-end view of incident management Escalates major incidents to senior management. as appropriate, inclusive of options & recommendations Proactive management of support groups, vendors and third parties to complete major incident processes in a timely manner. Achieving / exceeding business required service quality standards If you are interested, available and have the appropriate skills for the above position, please forward your updated CV in a word document with the following reference LIJV/TIM/4682 - to sales@manningglobal.com or call Jason on +385 (0) 1638 7401" | |||||
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