New discussion Seasoned Manager with 11 years of progressive contour (Customer Service – Training, Operations & BPO / Call Center Management).

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Group: India Jobs: Mumbai, Delhi, Bangalore, Hyderabad, Ahmedabad, Chennai, Kolkata, Surat, Pune ... Jaipur PRASENJIT DASGUPTA has started a discussion: Seasoned Manager with 11 years of progressive contour (Customer Service – Training, Operations & BPO / Call Center Management). "Respected reader, I am at present looking out for a full-time & permanent job opportunity in a Leadership Role (Training / Operations / Customer Service / Performance Management) & thought it prudent, to seek an assistance to the context, through the spheres of your rich network, contacts, sources & referrals. Summary : • Overall Experience : 11 years (approx.); with Hinduja, Bharti, Reliance Group & NIIT • CS Delivery practice : 9 years of progressive & diversified contour in CSD (Captive & BPO) • Management Capacity : 5 years of acquaintance in Managerial role (Training & CSD Operations) • Proven track records, accomplishments & accolades from leading Corporates (multiple geographies) Excerpts of Key Skills / Competencies : • Operations & Performance Management (Planning, Execution, Monitoring, Evaluation & Improvement) • Customer Service Delivery & Call Center Management (Inbound + Outbound & Voice + Non-Voice) • People Management, Competency Mapping & Leadership Skill Development (multiple locations) • Process Consistency, Project Management, Service Audits & Compliance (Quality Standard Assurance) • Partner / Client Relationship & Vendor Management Additional Information : • Notice Period : Can join immediately • Preferred Job Location / Industry : No constraint, under an apt profile • Languages Known : English, Bengali & Hindi Please let me know, in case my detailed profile is required on e-mail & I solicit an apt revert, in case my candidature deems fit to the requirement(s) of the esteemed Organisation. I solicit an apt revert, in case my profile deems fit to the requirement(s) of the esteemed Organisation & I will look forward to a positive response, at the earliest. I am open & available for official interaction(s) to the context, at mutually convenient date & time / location. Thank you and regards, PRASENJIT DASGUPTA. Mobile : +91 98000 19299 E-mail : prasenjit.dasgupta141176@gmail.com"

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