New job Job Opportunity - Service Operations Manager – Singapore

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Group: Job Openings, Job Leads and Job Connections! Subject: Job Opportunity - Service Operations Manager – Singapore Sheila Lorenzo, PHR posted a job: Job Opportunity - Service Operations Manager – Singapore "WeBecome is a Singapore headquartered consulting and professional services company. We are looking for a “SERVICE OPERATIONS MANAGER” to join our client in Singapore. If Interested, please apply to: recruit@webecome.com highlighting current and expected salaries. Duties and Responsibilities • Will be responsible for the whole lifecycle of incidents, from tracking to monitoring to escalation and resolution of all incidents until closure. • Will act as the Incident Manager and own the process of daily production support and incidents management. • Will ensure that all scheduled activities for production support such as daily health checks, daily shift change reports, daily incident monitoring meetings, monthly incidents tracking meetings, quarterly policy updates and domain trainings, etc. are carried out and completed on time without deviation. • Will manage a team of Shift Managers and Production Support Managers, Leads, Analysts and Engineers responsible for providing Level 1, 2 and 3 application support activities for groups of related applications in different technology areas. • Must have experience in managing production support of mission critical applications regionally or globally on a 24x7 basis. Key Focus Areas: • SLA Management • Customer Interface • Resource Management • Escalation Management • Resolution Management Domain Skillset: One or more of these domain experiences is essential • Trade financing, Letters of Credit • Payment and Collection Systems via funds transfer, telegraphic payment, GIRO, cheque, swift, etc. • Data Warehousing System • Securities, Custody, Funds Management Technical Skillset: One or more of these technical competency is essential • Java/J2EE, Oracle PL/SQL, Unix, Weblogic, Websphere • MS .NET, MS SQL • Mercator • TIBCO • IBM Cobol VSAM, DB2 Client offers competitive salary to qualified candidates. Thanks, Sheila R. Lorenzo Recruitment Consultant Webecome.com"

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