New job Ingeniero con conocimiento en Unix RedHat / Solaris

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Group: IT Recruiters Subject: Ingeniero con conocimiento en Unix RedHat / Solaris Alexis Rivero posted a job: Ingeniero con conocimiento en Unix RedHat / Solaris "General Skill and Educational Requirements: • Bachelor’ or global equivalent in Computer Science or related discipline • Desired support role with B2B customers • Problem Solving • Strong Communication/Customer Service Skills • Fluent in English • Process adaptive Skills General Technical Skill Recommendations: (Skills to hold or achieve with training) Server Administration (Redhat, Unix, Solaris, WinServer, etc) Network Monitoring Experience (Routers, Switches, Cisco, etc) Sniffers, Tracers, Traps, Network Protocols (SNMP, TCP/IP, SSL, FTP, etc) XML's, MIB's, Logs, Debugging Active Directory, LDAP and Autentication SQL and DB Administration Experience VM's and Virtual Environments Reporting (BOXI, CABI, SAP, Crystal Reports, etc) JAVA, C++, VB, etc Scripting (Shell, Pearl, PShell, etc) Webservices (Tomcat - Apache) CSAT and ITIL Oriented Responsibilities:  Take ownership of technical customer issues and provide support for a product or product line.  Work independently to appropriately prioritize assigned workload and backlog; escalate issues to next level that require code interpretation to resolve.  Analyze logs and relevant data to troubleshoot and recreate customer issues on approved test systems.  Assist customers by encouraging the use of self-support tools provided by CA by explaining and demonstrating functionality and benefits to customers.  Provide technical assistance to team members by coordinating ownership of support issue escalations for the product or product line.  Provide coaching and mentoring to less-experienced team members to assist with progressing issues, troubleshooting and recreating customer issues.  Proactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs.  Improve product quality by identifying and documenting predominant customer issues which require assessment by the Support Planning Team."

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