New job VOIP Engineer -- Long Term -- Memphis TN -- to know more call me at 678-720-3501 or drop me an email kiranv@cohetech.com

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Group: IT Recruiters Subject: VOIP Engineer -- Long Term -- Memphis TN -- to know more call me at 678-720-3501 or drop me an email kiranv@cohetech.com Kiran Vadlamudi posted a job: VOIP Engineer -- Long Term -- Memphis TN -- to know more call me at 678-720-3501 or drop me an email kiranv@cohetech.com "we are currently looking for VOIP Engineer for one of clients to take up a long term opportunity at Memphis TN Maintain, Update, Create Voice network inventory. • Provide a single point of contact for the reporting and tracking of Voice network Problems • Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets. • Maintain current status on all open Telephony Problems. • Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. • Have clear understanding of Cisco Voice network deployment models • Have worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways. • Platform knowledge of CUCM versions 6.X , 7.X , 8.X and the advance features. • Extensive knowledge / hands on experience in Cisco Meeting place solution • Working knowledge in Meeting place Enterprise / Express solution • Knowledge in Cisco WebEx solution and other unified platforms. • Unity / Unity connection VM knowledge. • Additional knowledge in Cisco Meeting Place / UCCE / UCCX will be added advantage • Have clear understanding on VOIP protocols like SIP,SCCP , H.323 and MGCP • Have clear understanding on Telecom infrastructure protocols like ISDN , T1/E1/PRIs, CAS • Maintain and update voice network diagrams and vendor information for voice network devices • Have very good troubleshooting/deployment and analytical skills. • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. • Resolve Telephony Problems within established time frames. • Perform root cause analysis in accordance with the Procedures Manual. • Participate in root cause analysis if needed. • Produce RCA report. • Prepare, produce, review and provide a trend analysis report. • Review trend analysis report. • Propose recommendations to improve the support process. • Plan and test voice network software upgrades. • Plan and test disaster recovery and backup plans. • Can go for upgrade of devices on requirement & provide plan to customer. • Can do Value add on customer network. • Look for escalations and resolve it in given time frame. • Hands-on Cisco Hard and Soft Clients. Thanks & Regards, Kiran Cohesive Technologies www.cohetech.com"

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