New discussion Recruiting a Technical Support for a 12 month project in Palo Alto, CA. If interested please send your resume to nm@fastdolphin.com

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Group: IT Recruiters Veronica Garcia has started a discussion: Recruiting a Technical Support for a 12 month project in Palo Alto, CA. If interested please send your resume to nm@fastdolphin.com "Job Title: Technical Support Location: Palo Alto, CA Start: ASAP Length: 12 months Description: • Respond to customer phone and e-mail support requests in a timely, efficient and professional manner • Maintain expert-level knowledge on the features and business application of the company’s product line • Perform troubleshooting to identify causes and recommend remedies to user issues • Provide written and/or verbal instruction to users to correct problems • Perform quality assurance testing and record issues found • Write help files and user instructions for new application features • Research solutions to common user issues and create appropriate technical notes • Responsible for making decisions re closing/terminating accounts, refunding money & postage to customers, handling financial information, upgrading buying power of customers • Performs other related duties as required Acceptable Experience and Training At least two years experience providing customer support through phone and/or chat/email. Good time management, telephone and customer service skills. Excellent written and verbal communication skills. Experience with a range of operating systems, primarily Microsoft and/or Macintosh. Experience installing and troubleshooting the installation of software Proficient in MS Office packages Strongly prefer experience working with networking issues. Strongly prefer experience supporting data bases and/or database applications Strongly prefer knowledge of SQL , XML, HTML Prefer fluency in Spanish or Mandarin Languages: • English • Spanish Or Mandarin If you fulfill this requirement and are interested in this position, please send your English resume along with your availability to start in this project, to the following e-mail address: nayeli.medina@fastdolphin.com"

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