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Abhishek Kumar posted a job: Inviting Applications for QA- Operations at Naukri.com for It's Noida Expressway Office.Send in your CV's @ abhishek@naukri.com "Designation – Quality Analyst Job Description Involves Data Analysis & careful scrutinizing of the details provided by the clients. Profile would majorly include client complain management for Naukri clients and candidates. Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted. Achieve process SLAs and MIS Report generation. Ensure team's adherence to the defined process and accuracy levels on transactions. The Candidate will also be responsible for providing feedback / coaching to the team members for performance improvement and for continuous process improvement. So if you are looking to work in a Corporate Environment with Trained Professionals with a Leading Brand, you are destined to be here. Position is based at Noida. Only Delhi/NCR candidates should apply. Must 1) Excellent oral and written communication skills. 2) Suitable candidate should possess very strong Email handling skills. 3) Excellent Analytical Skills 4) Knowledge of MS Excel (Formulas, Pivots & Charts) 5) Understanding of different forms of Data and Data Analysis 6) Good knowledge of the web applications and their functioning (Internet & Search Engines) 7) Educational Qualifications: Graduate 8) Work Experience: (1-3 year) with at least (6 months) as a Quality Analyst in a BPO or a Back-office division. Desirables 1) Post Graduation (MBA) 2) Understanding of Process Maps and Work Flow (Desirable) 3) Good dispute handling & mentoring capabilities (Desirable) 4) Experience on Quality Analysis tools like, Pareto Diagrams, etc." | |||||
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