New job Enterprise Telephony Infrastructure Support consultant in Normal IL. Hands on experience with Avaya CMS and Cisco ICM is required.

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Group: Job Openings, Job Leads and Job Connections! Subject: Enterprise Telephony Infrastructure Support consultant in Normal IL. Hands on experience with Avaya CMS and Cisco ICM is required. Malek Pallie posted a job: Enterprise Telephony Infrastructure Support consultant in Normal IL. Hands on experience with Avaya CMS and Cisco ICM is required. "Hands on experience with Avaya CMS and Cisco ICM is required. Ability to troubleshoot existing call routing o Ability to diagnose, troubleshoot, and resolve system issues on the various server types including a variety of PG types, Routers, Loggers, etc. o Ability to identify and troubleshoot issues with adjunct connections to the ICMs · Understanding of the Avaya Call Management System (CMS) from a troubleshooting perspective (as opposed to a system administration perspective). o Includes on-server issues with the CMS software, issues with the CentreVu application, and issues with the real-time and historical feeds from the CMS server to adjunct devices. o Hands-on, Hardware, and Operating system issues are handled by other teams but we may be required to interact with these units as part of the troubleshooting process · Understanding of the fundamentals of telephony systems · Understanding of Windows workstation operating systems and Microsoft office products · Understanding, or willingness to learn, the fundamentals of Unix and Windows server operating systems (mainly ability to navigate and perform basic commands) · Understanding of the fundamental principles of telephone call routing in a complex, multi-site call center environment using ICM and a TDM PBX · Fundamental knowledge of data networking and the principles of data transmission between interconnected devices · Knowledge of network based call routing using the Route-IT system from AT&T. · Fundamental understanding of the use of CTI applications in call center environments and the impacts these systems have on call flows. · Ideal candidate would have experience with the Avaya suite of telephony products including PBXs, EAS call routing, AES and CMS/CentreVu If you are interested, please email a copy of your resume to malek@jba.com"

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