New job Sr. Desktop Support position w/prestigious Pacific NW Energy & Utilities Organization. Position based at Portland, OR HQ. Renewable Annual Contract offering competitive hourly rate + full bene pkg!

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Group: Job Openings, Job Leads and Job Connections! Subject: Sr. Desktop Support position w/prestigious Pacific NW Energy & Utilities Organization. Position based at Portland, OR HQ. Renewable Annual Contract offering competitive hourly rate + full bene pkg! Jacqueline Harrison posted a job: Sr. Desktop Support position w/prestigious Pacific NW Energy & Utilities Organization. Position based at Portland, OR HQ. Renewable Annual Contract offering competitive hourly rate + full bene pkg! "10+ yrs experience & Undergrad Degree Required. Certifications Preferred: MCDST (Microsoft Certified Desktop Support Technician) or A+ & MCP (Microsoft Certified Professional/Windows NT/2000/XP) desirable The Desktop Support III position assists IT Clients w/ desktop hardware and software by diagnosing and resolving problems remotely or on-site. The Desktop Support position is responsible for providing technical assistance for site-specific applications and Microsoft Office products in an enterprise server-client environment. An example of a server-client application is Microsoft Outlook client connecting to multiple Microsoft Exchange Servers to exchange e-mail with both 4,000 internal clients and Internet clients. An example of server application software is the PeopleSoft Application Suite. The Desktop Support position is responsible for configuring new desktops, software upgrades, problem solving both hardware and operating system issues and ensuring client application functionality. The position requires being on-call as a first or second responder on a 3/4-week rotational basis; i.e., the rotational on-call duty is for one week out of every three/four week period. The Desktop Support position is moderately active and includes bending, stooping, lifting and carrying, going under desks, etc. Candidate must be physically able to lift 40 lbs. Will require some travel within the assigned service area to meet with supported employees or attend team or technical meetings Skill Requirements: •Microsoft Windows XP or current Microsoft Desktop Operating System and associated hardware. •Microsoft Office 2003 Suite or current Microsoft Office Suite, including Word, Excel, Internet Explorer, Visio, PowerPoint and Outlook. •Desktop hardware such as memory, hard disks, video, etc. •Desktop peripherals such as multi-functional devices such as copier/scanner/fax combos as well as USB devices, etc. •Basic local and network printer configuration and troubleshooting. •Desktop security practices, including patching and updating the OS, security settings in the OS and in applications and anti-virus and anti-spy applications. •A working knowledge of Microsoft Windows 2003/2008 Active Directory, Window domains and file permissions structure. •Experience providing soft skills such as call management and customer service. •Remote connectivity such as VPN & dial up networking. •A working knowledge of Windows Server 2003 and Windows Server 2008R1/R2 •A working knowledge of Citrix XenApp Server and Citrix XenApp Client •Experience supporting a virtualized application environment, including web, terminal services and click-once presentations. •A working knowledge of Group Policy Objects. •An understanding of Role Based Access Security principals •A strong understanding of IT concepts and principals. •A working knowledge of broad technical relationships (i.e. desktop to server, desktop to SAN, application system to database, etc…). Performance Requirements: •Carry out assigned tasks with a professional demeanor reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem solving abilities. •Ability to meet timelines, milestones, deliverables and provide timely (weekly) status updates. •Communicate technical information verbally and in writing to technical and non-technical users •Provide a sustainable IT infrastructure by supplying cross training and functional documentation. •Provide on-call and backup support for existing systems and functions. Location for on-call and backup support may be at BPA facilities or off-site. Required to carry a BPA supplied cell phone/pager and work non-core hours when requested. •Understand and follow established processes and procedures including Change Management, Work Tracking, Property Tracking and Time Management."

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