New job Operations Service Delivery Manager - UK

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Group: IT Recruiters Subject: Operations Service Delivery Manager - UK Rachael Manning posted a job: Operations Service Delivery Manager - UK "Operations Service Delivery Manager - UK (Telecoms, Service delivery management of the Core, Transport & ICT managed services, Manage 40+ Staff, UK, Perm) An experienced Operations Service Delivery Manager is needed for one of our clients, a leading International Telecommunications Company based in the UK, on a permanent basis. You will be based in Reading. Job Description: Based in Basingstoke/Reading/Slough areas and reporting to the Managed Services Operations Director you will be responsible for overall service delivery management of the Core, Transport & ICT managed services for a UK Mobile Operator to achieve the agreed contract service levels. Key Responsibilities: ● Build & run the service delivery team of approximately 40 staff covering Front Office, Back Office & Service Management functions ● Build and develop the ongoing service relationship with the customer to maintain customer satisfaction and ongoing improvements ● Drive the development and agreement of detailed SLA’s for each individual service being delivered ● Maintain a service catalogue of all operational services. Manage this in conjunction with a service calendar detailing all significant events relating to the service – ensure alignment with change management process ● Accountable for ongoing SLA performance, identifying and implementing corrective actions as required. ● Drive year on year continuous improvements in service quality across the contract service portfolio ● Analyse all aspects of performance and constantly seek to derive new insights into the customer experience. Provide detailed reporting to the customer and all areas of the MS Organisation ● Support continuous improvement of processes ensuring close interlock and alignment with customer processes. ● Drive third party vendor management, ongoing performance assessment, issue management Qualifications: ● Experience of large and complex ITIL based service management contracts. ● Proven expertise in leading service and process improvement activities within a complex service delivery environment. ● Good understanding of Service Management principles and Service Level metrics. ● SC preferred If you are interested, available and have the appropriate skills and experiences for the above position, please forward your updated resume in a word document to Jason sales@manningglobal.com with the following reference LIJV/OSDM14299 or call +385 1 638 7404 for further information."

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