New discussion Open Positions for IT Support Technician at WASHINGTON, DC. Apply or Share with Friends !

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Group: Technology Recruiters Dara Raj has started a discussion: Open Positions for IT Support Technician at WASHINGTON, DC. Apply or Share with Friends ! "Single Click Job Sharing on Multiple Linkedin Groups with Wisestep.com. Apply Online: http://www.wisestep.com/RNFORSRN/IRCGELFLGF or Share with Friends. Job Description: Complete Description: The Support Technician is responsible for providing Desktop and Remote Support including PC and Mac environment, VIP Support, Desktop Imaging, Network Printer Support, and Hardware Moves. Support includes hardware and software problem resolution, equipment Installation/Move/Add/Change, and data migration. Responsible for timely resolution of assigned incident and change tickets using Ticketing System within established Program Service Level Agreements (SLA). Experienced in Win7 OS, MAC OS, Microsoft Office Suites, Active Directory, Apple Devices (IPhone, IPAD configuration), Remote Tools (Landesk/Bomgar). Ability to lift and move PC equipment (Up to 40lbs.) Required traveling with flexibility scheduling 24x7x365 (Nights and Weekends included). Behavior Characteristics: Must be self-motivated with strong verbal and written communication skills. Able to establish teambuilding skills and work independently with strong intrapersonal skills focusing on service, integrity, and excellence. Skills: Skill Required / Desired Amount of Experience Expertise Rating Provide direct desktop support Required 8 Years 3 - Expert Expertise in supporting Microsoft based HW/SW (2000, XP, and higher) Required 8 Years 3 - Expert Experience and working knowledge of MAC OS 10.X & Office 2008 Required 12 Months 2 - Proficient Configure and troubleshoot wireless connectivity Required 2 Years 2 - Proficient Experience with LAN/WAN connectivity issues (toning/tracing ports) Desired 2 Years 2 - Proficient Experience and use of remote control tool sets (LANDesk and DameWare) Required 2 Years 2 - Proficient Experience and working knowledge of Active Directory & Active Server Role Highly desired 2 Years 2 - Proficient Experience and knowledge of ghosting software & support of specialized apps Highly desired 3 Years 2 - Proficient Experience with Call Tracking Systems (preferably Remedy ITSM) Required 2 Years 2 - Proficient Troubleshoot, diagnose, resolve and document technical service requests Required 5 Years 3 - Expert MCSA or MCSE Nice to have All candidates interviewed are required to take & pass technical exam. Please acknowledge."

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