New job An experienced Change Management Manager is needed in the UK...

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Group: IT Recruiters Subject: An experienced Change Management Manager is needed in the UK... Rachael Manning posted a job: An experienced Change Management Manager is needed in the UK... "Change Management Manager – UK Extensive experience within an operations environment working within an ITIL framework An experienced Change Management Manager is needed for one of our clients, a leading International Telecommunications Company based in the UK, on a permanent basis. You will be based in Reading. Job Description: You will be responsible for co-ordinating the implementation of all changes to the customer network ensuring changes are implemented efficiently and in a manner that protects services and customer experience. Key Responsibilities: Establish, govern and evolve an effective, agile and cohesive Change Management process Own all Change Management activities, including: approval of minor change; impact assessment; chairing the Change Advisory Board (CAB); production of management information / KPI’s, / Request For Changes (RFCs) /change schedule; process documentation Drive change process compliance via training, educate, KPIs, policies, etc. Identify process improvements to the change processes, procedures and tools, ensuring alignment with best practices and leveraging of tools to automate/streamline routine/repeat requests Collaborate with Incident Mgt and Problem Mgt disciplines to investigate and mitigate against change related incidents Co-ordinates and sets periodic requirements, objectives and targets for Change Management and underpinning technical services in line with evolving business needs Ensure business objectives are achieved through proactive and diligent management of change to successful introduction into the live environment, whilst protecting customer experience Leads change request evaluations and owns/champions the change management process Develops agreed service level targets and target improvements related to Change Management and underpinning services Qualifications: 3rd level qualification (ideally degree in Computer Science, IT, engineering or physics) Significant problem management experience in a variety of IT / telecoms environments with good knowledge of industry best practice service management principles Extensive experience within an operations environment working within an ITIL framework Excellent analytical, problem solving and project management skills Highly organised with impeccable attention to detail Rational and calm under pressure If you are interested, available and have the appropriate skills and experiences for the above position, please forward your updated resume in a word document to Jason at sales@manningglobal.com with the following reference LIJV/CMMgr-147215 or call +385 1 638 7401 for further information. Please note that we have several other projects globally, eg: Europe, North/South America, Australasia, Far East, Africa, others. Our newest projects are updated daily on www.manningglobal.com This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender"

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