New job Technical Support Engineer-Spanish at Sandvine

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Group: Job Openings, Job Leads and Job Connections! Subject: Technical Support Engineer-Spanish at Sandvine Michael Jacobs posted a job: Technical Support Engineer-Spanish at Sandvine "If interested, Please contact Michael Jacobs at mjacobs@sandvine.com Location: Waterloo ON As a member of our technical support team you'll provide post-sales support to customers and Sales Engineers located throughout the globe. Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You'll use your excellent troubleshooting and investigative skills to resolve technical issues for customers, and to communicate the features and benefits of Sandvine solutions. As a successful candidate, you will work in our team environment, taking responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. You will also provide backup support for remote Sales Engineers, including preparing technical customer presentations and working with Service Providers' to evangelize, architect, implement, and support Sandvine solutions in their networks. Communication is key as your opinion and ideas will be critical for the future development and operation of Sandvine's products as you will be a customer advocate to relaying the thoughts and comments from our customers. Qualifications: • Minimum of 8 year experience in a technical role. • Fluent in Spanish • Degree or diploma from a technical institute • Hands-on Unix experience (BSD/Linux/Solaris) • Technical background with a strong understanding of networking (specifically IP related technologies) • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers - a valuable asset • Excellent troubleshooting, investigative, and communications skills • Experience with programming and/or scripting, SQL databases, network traffic monitoring, or firewall technologies - especially in a Telecom, ISP, or Cable Internet environment - a valuable asset • Experience in a technical product lab setting or operational network environment - a valuable asset"

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