New job Full-time permanent IT support role in Dayton. Please email resume to jobs07@ascendum.com and reference LDjjj-ppw.

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Group: Job Openings, Job Leads and Job Connections! Subject: Full-time permanent IT support role in Dayton. Please email resume to jobs07@ascendum.com and reference LDjjj-ppw. Paul Watts posted a job: Full-time permanent IT support role in Dayton. Please email resume to jobs07@ascendum.com and reference LDjjj-ppw. "We need someone to join our team as a Technical Support guru to be onsite at a major client in Dayton. This role will be responsible for supporting all of the C level executives as well as the rest of the company on any and all IT related needs. This person will have a solid IT background in IT basic and advanced support with all applications, HW and SW as well as a concentration in either Windows based server support (Exchange, Active Directory, Windows 7), Virtulization, lan/wan or Cisco with the capacity and desire to learn the other areas. Ascendum is seeking a talented Technical Support Professional to join our team of skilled information systems and technology consultants. The position is a critical onsite, high visibility role with a major client in Dayton, OH. Candidates MUST be PROFESSIONAL, have excellent communication skills, great desk-side manner (the clients that this individual will be supporting are very high-profile C-level type of individuals), must be patient, always maintain a client-service attitude, be experienced and work well in a team environment. Must also have a passion for learning about new & upcoming technologies, ways in which the clients may benefit from leveraging such technologies and be willing to share these findings to the team as well as management. Responsibilities: • This position will be 80% day to day desktop support for the client (throughout their 8 entities; and their IT needs will vary and may seem trivial - some entities are non-profit, aircraft, investment firms, security clients, etc.) while the occasional project work may come along such as an Exchange 2010 roll-out, or an upcoming PC Refresh project which happens every 3 years and is very much an on-hand type of activity. • Show enthusiasm when providing services and be receptive to issues (no matter now trivial), concerns and questions. • Clearly establish and maintain expectations with customers. • Demonstrate a sense of urgency in solution delivery. • Demonstrate a sense of ownership in managing and resolving issues. • Communicate professionally with everyone at all times. • Proactively communicate status, plans, and upcoming events as a way of doing business. Daily send status reports to designated client contacts unless the IT Manager has exempted the client from these communications. • Send daily to Operations Manager all status reports and a summary of high-priority service requests. • Record all service requests (spoken, emailed, phoned) into the Helpdesk system. • Accurately bill time to the appropriate client. • Coordinate well in advance all schedule variances (from 8-5 pm schedule) to the Operations Manager. • Document and share with team processes and best practices. • Quality Assurance: Verify solutions prior to delivery. • Leverage sustainable solutions consistent with technology standards set by the IT Manager. Requirements: • Candidate must have a strong desire and passion for technology and the willingness to learn and master new technologies. • An ideal candidate is someone that has progressed in client facing/interacting IT support roles a steady progression from Helpdesk/Desktop support to Lan/Wan and/or Server/Admin support with a can do attitude always putting the customer first. • Candidates will have demonstrated experience with Level 2 & 3 desktop support with the following: Microsoft Office, SharePoint, Dell Laptops, Macs/IPad/IPhone. • Candidate will have Level 3 skills in one or more of the areas: Windows based Servers (onsite and remote locations), Windows 7 or 2008, Windows Server, Virtualization (VMware), Cisco N/W Cisco IP phone system, etc. • Candidates must pass extensive background check (criminal and financial) and drug screen"

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