New discussion Currently seeking Ultrasound Field Service Engineer. Position will be based in Dallas TX area.

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Group: Job Openings, Job Leads and Job Connections! Jennifer Doll has started a discussion: Currently seeking Ultrasound Field Service Engineer. Position will be based in Dallas TX area. "Our client located in Dallas, Texas is looking for a Field Service Engineer. The Company consists of four divisions, sales, service, training and repair and supports ultrasound products from Acuson, ATL HDI, Agilent, GE, HP, Medison, Philips and Siemens. This company offers full scale benefits; medical, dental, vision, 401k, paid sick/vacation. Job Description Field Service Engineer is responsible for Customer relationship management through the effective use of technical knowledge to install service and maintain the site. This accomplished through individual efforts and the efforts of the service team. Essential Duties and Responsibilities •Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving Service and Sales personnel. Maintaining customer satisfaction is the primary goal. Therefore the engineer must demonstrate ownership in different circumstances and show a sense of urgency about getting results prioritized by Service management or the customer. •As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person (applications, sales, etc.). Provides a positive cohesive company image when discussing the company, products, etc with the customer. Establishes credibility and trust. •Understands customers’ competitive environment. •Provides proactive leadership in the improvement of customer relationships and satisfaction. •Drives the Region to maximize customer satisfaction consistent with business objectives. •Shares best practices. Works closely with Sales to achieve results. •Provides communication and leadership. •Works closely with the Dealer/s in the Region to assure customer’s needs are being met from service calls to PM’s. The goal is that the Dealer is an extension of you. •Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying customer needs. Initiates and facilitates change and explains why. Seeks out, develops/facilitates and shares best practices. •Assesses situations and makes optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and realistic understanding of all issues. Overcomes roadblocks and provide permanent solutions. •Actively participates as a member of one or more work team. Puts the team ahead of individual needs. •Actively supports areas of empowerment and continuously improves the team process. •Assumes a leadership role in the work environment. •Works on areas improving customer satisfaction and company profitability. •Seizes initiative to drive team goals. •Positively drives morale in the team environment. Initiates and facilitates change. •Acts as a mentor/coach in the development of peers. Identifies, plans, and facilitates training for the team. •Drives sales/service relationship. Catalyst for breaking down barriers. •Operate under the required knowledge of regulatory requirement (Federal and State Quality Systems Regulations, EPA regulations and OSHA regulations. Adheres to established quality requirements (FDA) and safety requirements (electrical and radiation safety, safe lifting practices, etc). Will comply with HIPPAA regulations. •Manages company assets effectively including labor time, parts inventory levels, test equipment calibration, RMA’s, A/R’s, customer purchase orders, equipment, business expenditures, etc. •Performs all administrative duties in a complete and timely manner including timesheets, service tickets, expense reports, Preventative Maintenance, and other related paperwork."

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